Privacy Policy

At EU Healthcare, we understand that your medical information is deeply personal. Our role is to act as your Professional Coordinator, ensuring your data moves securely between you, your GP, and our partner hospitals. This policy explains how we protect your privacy while facilitating your treatment under the EU Cross-Border Directive.

Privacy & Data Coordination Policy
Last Updated: March 2026

1. Our Role: We are Coordinators, Not Clinicians

It is important to understand the boundary of our service:

• Coordination Only: EU Healthcare is a logistics and administrative coordination firm. We are not a medical provider, hospital, or insurance company.
• Clinical Responsibility: All medical advice, surgical procedures, and clinical outcomes are the sole responsibility of the independent, vetted hospitals and surgeons in our network .
• Financial Responsibility: While we assist with your HSE reimbursement paper work, the final decision on any refund rests solely with the HSE . We do not provide financing or guaranteed payouts.

2 . The Information We Collect

To manage your journey effectively, we process two types of data:

• Personal Details: Your name, age, contact information, and PPS number (required for HSE forms).
• Special Category (Health) Data: Your surgical requirements, GP referral letters, and medical imaging (MRIs/X-rays). We only collect what is strictly necessary to confirm your eligibility for the Directive

3. Why We Need Your Data

We use your information for three specific purposes:

• Verification: To confirm you meet the legal criteria for the EU Cross-Border Directive.
• Liaison: To securely share your clinical needs with specialist surgeons in our partner hospitals to confirm they can treat you.
• Administration: To prepare the comprehensive "reimbursement pack" you will need to submit to the HSE upon your return to Ireland.

4 . Who Sees Your Information?

We never sell your data. We only share it with " Trusted Partners" essential to your care:

• Your GP: To ensure continuity of care.
• Partner Hospitals: (e.g., Vithas, IMED, or LUZ Saúde) so their surgical teams can review your case.
• Logistics Partners: Such as airlines or specialized accommodation providers, but only the minimal details needed for your travel.

5. How We Secure Your Data

We treat your medical records with the same level of security used by modern clinical facilities:

• Encrypted Transfers: We use secure, medical- grade protocols (HT TPS/SSL) for all data movement.
• Access Control: Only your assigned Patient Coordinator and the specific surgical team abroad can view your clinical files.
• Irish-Based Support: Our coordination team is based in Ireland and operates strictly under EU GDPR standards.

6 . Your Rights

Under GDPR, you remain in control of your information. You have the right to:

• Access & Rectify: Request a copy of the data we hold or correct any errors.
• Withdraw Consent: You can ask us to stop processing your data at any time. (Please note: This will end our ability to coordinate your treatment abroad).
• Right to a Human: Even though we use a digital eligibility check, you always have the right to a manual review by one of our Irish coordinators.

7. Data Retention

We keep your coordination records for 7 years following the completion of your treatment. This is to protect you and the company in the event of any future clinical or HSE audit queries. After this period, your data is securely deleted or anonymised.

Contact Our Compliance Team

If you have any questions about how your data is handled, or if you wish to exercise your rights, please contact us:

Email: compliance@euhealthcare.ie
Address: 5 Fitzwilliam Square, Dublin.
D02 R744

EU Healthcare Cross-Border Treatment Limited

5 Fitzwilliam Square, Dublin, D02 R744.

info@euhealthcare.ie

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